Terms of service
Chosen Threads — RCS Business Messaging Terms of Service
Last Updated: August 21, 2026
1. Overview
These Terms of Service ("Terms") govern your consent to receive Rich Communication Services (RCS) business messages from Chosen Threads ("we," "us," "our," "Chosen Threads") to your mobile device. By opting in to receive RCS messages from Chosen Threads, you agree to these Terms.
RCS Business Messaging allows us to send you rich, interactive messages — including product images, order updates, promotional offers, and quick-reply buttons — directly through your device's default messaging app.
2. Consent to Receive Messages
By providing your mobile phone number and opting in through our website, checkout process, in-store signup, or another Chosen Threads-authorized channel, you consent to receive RCS messages from Chosen Threads, including:
- Order confirmations, shipping updates, and delivery notifications
- Promotional offers, new product launches, and restock alerts
- Abandoned cart reminders
- Customer service communications you initiate or that relate to your account or orders
Consent to receive RCS messages is not a condition of any purchase. Message frequency varies but will typically not exceed a few messages per week.
3. Message and Data Rates
Message and data rates may apply based on your mobile carrier plan. Chosen Threads does not charge for RCS messages, but your carrier's standard messaging and data rates apply. Contact your carrier for details about your plan.
4. Supported Carriers and Devices
RCS messaging depends on your carrier and device supporting the RCS protocol. If your device or carrier does not support RCS, messages may be delivered as standard SMS/MMS instead, and standard SMS/MMS rates may apply.
Chosen Threads is not responsible for message delivery delays or failures caused by your carrier, device, network congestion, or other factors outside our control.
5. How to Opt Out
You may opt out of receiving RCS messages from Chosen Threads at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further messages will be sent unless you opt back in.
You may also opt out by contacting us directly at support@chosen-threads.com.
If you have opted in through multiple channels (e.g., SMS and RCS), you may need to opt out of each separately.
6. Help
For help at any time, reply HELP to any message from Chosen Threads, or contact us at support@chosen-threads.com.
7. Privacy
Your phone number and any information collected through RCS messaging is handled in accordance with our Privacy Policy. We do not sell your mobile information to third parties for marketing purposes.
Information collected in connection with RCS messaging (including your phone number, opt-in status, and message engagement) will not be shared with third parties for their own marketing purposes.
8. Changes to These Terms
We may update these Terms from time to time to reflect changes in our messaging practices or legal requirements. The "Last Updated" date at the top of this page reflects the most recent revision. Continued receipt of RCS messages after changes are posted constitutes acceptance of the updated Terms.
9. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to opt in to RCS messaging from Chosen Threads. By opting in, you represent that you are the account holder for the mobile number provided or have the account holder's permission to opt in on their behalf.
10. Disclaimer of Liability
Chosen Threads is not liable for delayed or undelivered messages, or for any damages arising from your use of or inability to use RCS messaging services, to the fullest extent permitted by law.
11. Contact Us
Questions about these Terms or our RCS messaging program can be directed to:
Chosen Threads Email: support@chosen-threads.com
These Terms of Service are specific to RCS Business Messaging and supplement, rather than replace, Chosen Threads' general Terms and Conditions and Privacy Policy.